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In addition to maintaining our own, on-site machines, we also have backup and colocated servers in several datacenters across the U.S., Asia and beyond. This reduces downtimes and makes the risks in these troubled times more manageable.
Redundant fiber optic connections at OC-3 and OC-48 to the Internet backbone is ensured by employing several, independent service providers, such as QWEST, AT&T, Verizon, COGENT and SPRINT. On-site UPS systems and generators furthermore guarantee uptimes across the network.

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We offer 24 hour email support to all hosting clients and we DO NOT employ autobots or formmails. Instead you will receive a reply from a real tech, who knows your account and website and can actually help you with your requests.
Reseller and server support is also offered "LIVE" through online chat technology systems, which are manned around the clock.
And YES, resellers will get a cell phone number to call your personal consultant at any time in cases of 'emergencies'.

Our Servers support SSI, ODBC/MS Access, MySQL, PHP, ASP, Java servlets, Tomcat, CGI/Perl, Frontpage 2002 Extensions, C, C++, Python, Tcl, Squirrelmail, SMTP, Majordomo and much more.